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QUESTIONS & ANSWERS


Category:
Main -> Booking Conditions

Question
  • Can I postpone my booking?
  • What happens if it rains?
  • Can I get a refund
  • What forms of payment do you take?
  • How long are gift vouchers valid for?

  • Answer
  • Can I postpone my booking?

    Yes, anytime. However we require 14 days notice to avoid a postponement fee of 10% of the vessel charge and full cost of the skipper and any catering

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  • What happens if it rains?

    Please dress for the weather. We sail in most weather conditions. You can postpone and pay the fee or cancel. Please note there are no refunds. If you postpone as per our conditions, your payment may be held in the form of a credit that can be used towards your re-scheduled date or another Sydney By Sail on-water activity.

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  • Can I get a refund

    Refunds are not available under any circumstances.

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  • What forms of payment do you take?

    Cash, eftpos, most major credit cards including VISA, Mastercard, American Express and Diners Club. We accept personal cheques one week prior to the day of departure

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  • How long are gift vouchers valid for?

    Vouchers are valid 6 months from the purchase date.

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